How should a casino dealer respond when they notice signs of gambling over-immersion in a customer? Kangwon Land has conducted training for casino staff, including dealers, on how to identify these warning signs and connect users in need to professional counseling services.
Kangwon Land announced on the 5th that it held 'Over-Immersion Gatekeeper Training' for casino employees at the High1 Grand Hotel. The training focuses on recognizing risk signals based on real-life scenarios, guiding users through protection programs, and learning the initial response procedures that lead to professional counseling at the Kangwon Land Maum-Chaeum Center.
Kangwon Land employs approximately 1,700 dealers. As they interact directly with customers at the tables, dealers are in the best position to observe behavioral changes during gameplay. The focus of the training is to ensure staff know how to assist users when risk signs are detected and how to facilitate professional support when necessary.
In addition to in-person training, Kangwon Land plans to utilize over-immersion prevention content co-produced with the Korea Center on Gambling Problems and Prevention for its internal online training programs. On the 23rd, the company will host a lecture by Seo Min-soo, head of the Police Human Resources Development Institute's training center, on the topic of digital-era over-immersion and prevention strategies for daily and family life.
Kim Kyung-hoon, head of the Kangwon Land Maum-Chaeum Center, stated, "User protection begins with the attention and proactive efforts of the staff who meet customers most closely," adding that they will continue to enhance employees' user protection capabilities through on-site response training, discussions, and expert lectures.
